We accept returns/exchanges within 2 days of delivery, provided the item is unused and in its original condition. (Custom and discounted items are non-refundable.)

We accept digital wallets (eSewa, Khalti, IME Pay), bank transfers,(https://shiwaniktm90.wixsite.com/star-bags-1/store-policy) and cash on delivery (COD) in Kathmandu.

If you receive a defective or incorrect item, please contact us (https://shiwaniktm90.wixsite.com/star-bags-1/contact)within 2 days of delivery with photos, and we will arrange a replacement or refund.

To ensure longevity, keep your bag away from moisture, store it in a dust bag when not in use, and clean it with a soft cloth.

You can reach us via our number or email,(https://shiwaniktm90.wixsite.com/star-bags-1/store-policy) and we’ll be happy to assist you!